Behavioural based interviews
Q: Tell us about a time when you had to build, develop and maintain a relationship with a key stakeholder and interested party to achieve a business outcome. How do you feel you add value to their business? How do you mueasure your success in your current role?

A: Behavioural based interviews are the norm these days. By asking you this type of question, the interviewer is looking for you to provide him with an example that demonstrates your abilities to develop a strategic account relationship and maintain it.

When answering this type of question, focus on the following:

E for Example
Pick a specific incident from your professional career that best illustrates your relationship/rapport building skills. A good example would be how took over a new customer and developed the existing relationship to generate a higher volume of business.

C for Circumstances
Provide a brief description of the problem/situation that you were facing. For example the launch of a new product or the introduction of a new product to a customer’s plant.

H for How
Recount to the interviewer HOW you demonstrated the requested behaviour. For example, how you managed to keep the lines of communication and follow-up open to resolve issues/problems.

O for Outcome
Share with the interviewer the results of your behaviour/skill. For example by remaining in weekly contact with Customer A, I was able to prevent technical problems from derailing the launch date of the new factory.