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SRC Featured Item The Customer Service Profile identifies six behavioural proficiencies that are essential to extraordinary customer service: trust, tact, empathy, conformity, focus and flexibility. It also assesses communication skills (verbal and numerical). As a manager/supervisor you can use this assessment tool to hire people who will enhance your company’s reputation and create customer satisfaction and goodwill or transfer an employee from another department into a customer service role. Customized assessments available for financial services, healthcare, hospitality and retail environments. For more information, contact the Sales Resource Centre at 1-888-267-2772 ext. 223. Cost for members is $190 and $240 for non-members per assessment plus applicable taxes. To view a sample report, click on http://www.cpsa.com/src/assessments/CustomerServicePerspective.aspx |
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