ONLINE Checkpoint 360 SkillBuilder Series
Pricing and Administration
For information on pricing, or ordering assessments please contact the Knowledge Centre at
1-888-267-2772 or email
AskSRC@cpsa.com.
Once senior executives and managers have taken the Checkpoint 360° assessment
they can take advantage of the
Online Checkpoint 360 SkillBuilder Series
to develop the competencies that are most important to their professional growth
and success.
Using the Online Checkpoint 360 SkillBuilder Series pays big dividends because productivity,
cooperation, communication, employee retention and profits increase while "people
problems" are reduced. The
Online Checkpoint Skill builder Series
is the easy, effective system for better management. It gives managers the tools
they need to maximize their strengths, become better managers, and lead more effectively!
Enhance the skills of your management team and offer them a personal development
program
What is it?
The Online Checkpoint 360 SkillBuilder Series is made up of 18
self-study professional development programs. Each program contains thoroughly researched
material that helps managers improve performance in all of the following competencies:
Listening To Others
In this online module, you’ll learn how to:
- Create opportunities by listening;
- Become proficient at encouraging others to share their opinions, including those
that are different from the manager's;
- Employ techniques for effective brainstorming, asking open-ended questions, and
giving people their undivided attention; and,
- Recognize the meaning of non-verbal behavior and signs of enthusiasm, fear, and
anger.
Processing Information
In this online module, you’ll learn how to:
- Anticipate problems or potential difficulties so they can be avoided or minimized;
- Be constantly aware of the long-range objectives of the business and make sure their
decisions are consistent with them; and,
- Define an issue's key elements before pursuing steps toward a solution.
Communicating Effectively
In this online module, you’ll learn how to:
- Keep others informed through telephone calls, letters, memos, meeting, progress
reports, faxes, emails, and voicemail;
- Communicate effectively through oral and written means; and,
- Present facts in a manner that is convincing and persuasive.
Instilling Trust
A key to a manager′s success is earning the trust of the people with whom
he or she works. As explained in this module, leaders do this by keeping promises,
keeping confidences, and being truthful, honest and forthright. Leaders demonstrate
integrity by always keeping their actions consistent with their words. They show
character by meeting deadlines, keeping appointments, being prepared, and encouraging
organization-wide ethics.
Building Personal Relationships
In this online module, you’ll learn how to:
- Assess the impact of your words and actions on others as they seek to build personal
relationships;
- Keep morale up and make others feel good about themselves and their work;
- Demonstrate respect for others by being consistent and fair in your treatment of
all people and recognize that an individual’s differences can enhance the
workplace; and,
- Criticize actions, not people, in an appropriate place and deal with those whose
actions require correction.
Delegating Responsibility
In this online module, you’ll learn how to:
- Select tasks that should reasonably be handed over to others and delegate to the
best person for the circumstances and oversee work performance without over controlling;
- Delegate tasks to free up time and develop staff members by selecting appropriate
tasks to delegate to them; and,
- Sharpen problem-solving skills of others and builds competence and confidence.
Adjusting To Circumstances
In this online module, you’ll learn how to:
- Deal effectively with unexpected problems and sudden crisises;
- Act appropriately when things do not go as planned and plan for changing circumstances;
and,
- Anticipate the changing needs of their clients.
Thinking Creatively
In this online module, you’ll learn how to:
- Make continuous, creative improvements and look for new opportunities and improved
ways of doing business;
- Developing curiosity about business-related matters;
- Involve more people in the sharing of ideas and encourage other employees to contribute
their ideas; and,
- Take risks and view problems as opportunities.
Providing Direction
In this online module, you’ll learn how to:
- Clarify each team member's responsibilities for accomplishing objectives;
- Develop distinctive job descriptions by involving internal staff in drafting them;
- Communicate policies and timelines; and,
- Distribute themselves so that all bases are covered and efforts are not duplicated.
Facilitating Team Success
In this online module, you’ll learn how to:
- Define team objectives and communicate them to employees and team members;
- Manage team conflicts in a direct and effective manner knowing that dealing with
conflict creates a productive work environment;
- Explore multiple options and resolve differences with solutions that are acceptable
to all involved parties;
- Encourage cooperation amongst employees and team members in order for them to reap
the benefits of team building efforts; and,
- Develop group dynamics that bring out the best in every employee and team member.
Working Efficiently
In this online module, you’ll learn how to:
- Become proficient in the application of new technologies;
- Evaluate the cost-effectiveness of outsourcing some work and using outside consultants
for short-term, targeted projects;
- Avoid procrastination on projects or work assignments that are unpopular or difficult;
and,
- Establish priorities and keep everyone informed of priorities as they evolve.
Working Competently
In this online module, you’ll learn how to:
- Develop competence and confidence to carry our all aspects of their jobs with special
emphasis on ongoing professional development
- Upgrade their skills and keep pace with changes and innovations; and,
- Keep abreast of the future needs and wants of clients and provide value in every
step of the relationship.
Taking Action
In this online module, you’ll learn how to:
- Avoid snap decisions and spend a reasonable amount of time analyzing alternatives
– before taking action; and,
- Deal promptly with problems by proactively finding solutions and responding quickly
to client concerns.
Achieving Results
In this online module, you’ll learn how to:
- Develop the patience and the will to overcome adversities, bounce back from disappointments,
and forge ahead by staying focused on the ultimate objective;
- Focus on quality and set high standards for performance in every aspect of the business;
and,
- Make resolutions to achieve positive outcomes regarding the team’s goals and
the companies mission.
Cultivating Individual Talents
In this online module, you’ll learn how to:
- Become an effective coach who makes it a point to know the career goals and aspirations
of others and makes learning opportunities available through delegation and providing
opportunities for people to learn different aspects of their business; and,
- Provide regular feedback and effective coaching that results in increased productivity.
Motivating Successfully
In this online module, you’ll learn how to:
- Encourage others by giving recognition and showing appreciation for their efforts;
- Understand the motivating power of recognition and rewards; and,
- Convey an optimistic, can-do attitude that motivates great results and makes the
workplace fun.
Displaying Commitment
In this online module, you’ll learn how to:
- Bring a high level of energy to the workplace; and,
- Show their commitment to the company’s mission through attitude and actions
while staying positive, taking a optimistic view of the big picture while dealing
with troublesome details.
Seeking Improvement
In this online module, you’ll learn how to:
- Take responsibility for other people’s mistakes as the first step in making
progress; Make constructive use of negative feedback as another means of improving
performance; and,
- Make a commitment to lifelong learning and staying current with business-related
information.