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Checkpoint Skillbuilder Series
Enhance the skills of your management team and offer them a personal development program
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What is it? |
FAQ
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| The Checkpoint Skillbuilder Series is made up of 18 online, self-study professional development programs. Each program contains thoroughly researched material that helps managers improve performance in all of the following competencies: |
For information on pricing or ordering modules please contact the Sales Resource Centre at 1-888-267-2772 or email AskSRC@cpsa.com.
Once senior executives and managers have taken the Checkpoint 360° assessment they can take advantage of the Checkpoint SkillBuilder series to develop the competencies that are most important to their professional growth and success. Unlike many courses and seminars, SkillBuilder activities are self-paced and are integrated into a manager’s daily tasks.
Using SkillBuilder pays big dividends because productivity, cooperation, communication, employee retention and profits increase while "people problems" are reduced. The Checkpoint Skill builder Series is the easy, effective system for better management. It gives managers the tools they need to maximize their strengths, become better managers, and lead more effectively!
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Listening To Others
In this online module, you’ll learn how to:
- Create opportunities by listening;
- Become proficient at encouraging others to share their opinions,
including those that are different from the manager's;
- Employ techniques for effective brainstorming, asking open-ended
questions, and giving people their undivided attention; and,
- Recognize the meaning of non-verbal behavior and signs of enthusiasm,
fear, and anger.
Processing Information
In this online module, you’ll learn how to:
- Anticipate problems or potential difficulties so they can be avoided
or minimized;
- Be constantly aware of the long-range objectives of the business
and make sure their decisions are consistent with them; and,
- Define an issue's key elements before pursuing steps toward a solution.
Communicating Effectively
In this online module, you’ll learn how to:
- Keep others informed through telephone calls, letters, memos,
meeting, progress reports, faxes, emails, and voicemail;
- Communicate effectively through oral and written means; and,
- Present facts in a manner that is convincing and persuasive.
Instilling Trust
A key to a manager's success is earning the trust of the people with whom he or
she works. As explained in this module, leaders do this by keeping promises, keeping
confidences, and being truthful, honest and forthright. Leaders demonstrate integrity
by always keeping their actions consistent with their words. They show character
by meeting deadlines, keeping appointments, being prepared, and encouraging organization-wide
ethics.
Building Personal Relationships
In this online module, you’ll learn how to:
- Assess the impact of your words and actions on others as
they seek to build personal relationships;
- Keep morale up and make others feel good about themselves
and their work;
- Demonstrate respect for others by being consistent and fair
in your treatment of all people and recognize that an individual’s differences
can enhance the workplace; and,
- Criticize actions, not people, in an appropriate place and
deal with those whose actions require correction.
Delegating Responsibility
In this online module, you’ll learn how to:
- Select tasks that should reasonably be handed over to others and
delegate to the best person for the circumstances and oversee work performance without
over controlling;
- Delegate tasks to free up time and develop staff members by selecting
appropriate tasks to delegate to them; and,
- Sharpen problem-solving skills of others and builds competence
and confidence.
Adjusting To Circumstances
In this online module, you’ll learn how to:
- Deal effectively with unexpected problems and sudden crisises;
- Act appropriately when things do not go as planned and plan
for changing circumstances; and,
- Anticipate the changing needs of their clients.
Thinking Creatively
In this online module, you’ll learn how to:
- Make continuous, creative improvements and look for new opportunities
and improved ways of doing business;
- Developing curiosity about business-related matters;
- Involve more people in the sharing of ideas and encourage
other employees to contribute their ideas; and,
- Take risks and view problems as opportunities.
Providing Direction
In this online module, you’ll learn how to:
- Clarify each team member's responsibilities for accomplishing
objectives;
- Develop distinctive job descriptions by involving internal
staff in drafting them;
- Communicate policies and timelines; and,
- Distribute themselves so that all bases are covered and efforts
are not duplicated.
Facilitating Team Success
In this online module, you’ll learn how to:
- Define team objectives and communicate them to employees and team
members;
- Manage team conflicts in a direct and effective manner knowing
that dealing with conflict creates a productive work environment;
- Explore multiple options and resolve differences with solutions
that are acceptable to all involved parties;
- Encourage cooperation amongst employees and team members in order
for them to reap the benefits of team building efforts; and,
- Develop group dynamics that bring out the best in every employee and team member.
Working Efficiently
In this online module, you’ll learn how to:
- Become proficient in the application of new technologies;
- Evaluate the cost-effectiveness of outsourcing some work and using
outside consultants for short-term, targeted projects;
- Avoid procrastination on projects or work assignments that are
unpopular or difficult; and,
- Establish priorities and keep everyone informed of priorities as
they evolve.
Working Competently
In this online module, you’ll learn how to:
- Develop competence and confidence to carry our all aspects of their
jobs with special emphasis on ongoing professional development
- Upgrade their skills and keep pace with changes and innovations; and,
- Keep abreast of the future needs and wants of clients and provide
value in every step of the relationship.
Taking Action
In this online module, you’ll learn how to:
- Avoid snap decisions and spend a reasonable amount of time analyzing
alternatives – before taking action; and,
- Deal promptly with problems by proactively finding solutions and
responding quickly to client concerns.
Achieving Results
In this online module, you’ll learn how to:
- Develop the patience and the will to overcome adversities,
bounce back from disappointments, and forge ahead by staying focused on the ultimate
objective;
- Focus on quality and set high standards for performance in
every aspect of the business; and,
- Make resolutions to achieve positive outcomes
regarding the team’s goals and the companies mission.
Cultivating Individual Talents
In this online module, you’ll learn how to:
- Become an effective coach who makes it a point to know the career
goals and aspirations of others and makes learning opportunities available through
delegation and providing opportunities for people to learn different aspects of
their business; and,
- Provide regular feedback and effective coaching that results in
increased productivity.
Motivating Successfully
In this online module, you’ll learn how to:
- Encourage others by giving recognition and showing appreciation
for their efforts;
- Understand the motivating power of recognition and rewards; and,
- Convey an optimistic, can-do attitude that motivates great results
and makes the workplace fun.
Displaying Commitment
In this online module, you’ll learn how to:
- Bring a high level of energy to the workplace; and,
- Show their commitment to the company’s mission through attitude
and actions while staying positive, taking a optimistic view of the big picture
while dealing with troublesome details.
Seeking Improvement
In this online module, you’ll learn how to:
- Take responsibility for other people’s mistakes as the first
step in making progress; Make constructive use of negative feedback as another means
of improving performance; and,
- Make a commitment to lifelong learning and staying current with
business-related information.
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