Customer Service

Increase customer satisfaction, loyalty and profitability

SAVE 10-30% off assessments

Customer Service Profile (CSPII) measures the behavioral characteristics of trust, tact, empathy, conscientiousness, conformity, focus, courtesy, and flexibility, as well as proficiencies in vocabulary and mathematics. It also measures the percentage of agreement with your company's customer service policies and attitudes based on the patterns you have created. Industry-specific versions available.