CPSA Webinar: Using Questioning and Listening skills to uncover your Customer’s real Needs
Do you know how to listen, I mean really listen, so that you are no longer hearing your own voice in your head but only what your customer is saying? Most of us find this hard to do. As salespeople we are managing a lot, from prospecting to closing deals to managing client expectations. Getting clarity on what our customers are really looking for, not only helps us to better meet the needs of the client but also ensures we are using our time as productively as possible. In order to get that clarity, we need a strong skill set in asking questions and learning how to strategically listen.
This webinar will cover the following;
- Explore the top questioning techniques, how to learn to use these effectively and develop your top 10
- Understand what level one, two and three levels of listening are and how to become an expert at each
- Understand why these skills can help you be more effective as a salesperson or sales leader
- Learn how to stay present during sales calls and block out other competing thoughts.
Nancy Dewar is a Management Consultant who is known as a Trusted Advisor, Executive Coach and Master Facilitator. Her global experience and years of leading and managing teams sets her up well to support leaders as they navigate through changing times. She is a Partner at Lighthouse Nine Group and is a Certified Executive Leadership Coach, PCC and Learning Strategist with a Master of Education and is a Certified Sales Professional, CSP.
With a background in Coaching, Facilitation, Marketing and Business Development Nancy has a wealth of experience to draw from when working with clients and engaging audiences.
Nancy has led several corporate coaching and learning initiatives and specializes in leadership development, culture transformation, change management, motivation and mindfulness and has industry experience to include hospitality, automotive, consumer package goods, retail, and pharmaceutical. She is certified with the Learning Styles Inventory, Hogan Assessments, Predictive Index Assessment, and is EQi 2.0 certified.
She has written a book “Coaching 101- A Simplified Guide to Coaching in Business” and is launching her second book in May 2021 called “One Wild and Precious Life” and has led several keynote addresses for corporate events.