Frequently Asked Questions (FAQ)

Getting Started with CPSA

How do I log in to my CPSA account?

• To login to your account, you need to use the e-mail address associated with your account and a password. If you’re having trouble, read on to learn how to resolve your issue.

I forgot my password, how do I reset it? 

If you forgot your password or your password isn’t being recognized, you’ll need to reset it using the main email address on your account.

• You can reset your password here
• Enter the email address you used to sign up for your CPSA Membership, and click on “Send Verification Code”. Wait up to two minutes for the verification code email to be delivered. If you’re not seeing it after two minutes, be sure to check your spam folder.
• Copy the Verification Code from the email sent by “Microsoft on behalf of the CPSA” and enter the code. Click on “Verify Code”, then click “Continue”.
• Enter the New Password you’d like to use and then confirm before clicking “Continue”.
• Now that you’ve created a new password, go back to the CPSA website to login. If you are still having difficulty logging in, email memberservices@cpsa.com.

How do I change the email address on my account?

• If your email address has changed, please email memberservices@cpsa.com to update.

Membership Card

What is my membership card for?

• Your CPSA membership card is needed when using all of your CPSA benefits. You will need to present your card to validate your CPSA membership status and to take advantage of our exclusive savings program. Once you’ve purchased your CPSA membership, you get exclusive online access to all your benefits. You can immediately print your membership card to start saving, while your physical card is being shipped to you.

How do I print my Online Membership Card?

1) Log in to CPSA account with your username and password

2) Go to My Account and click on Print Membership Card

3) Click on “Print”

When will I receive my physical Membership Card?

• After your payment has been processed for your annual membership fee, your membership card will be shipped. Please allow 3-4 business days for processing and 7-10 days for shipping. You can expect your card to arrive in approximately 3 weeks from your payment date, in the meantime, you can immediately print your membership card to start saving.

What is the difference between an online Membership Card and physical Membership Card?

• There is no difference – all of our benefit partners accept both versions of your card. We’ve created the online membership card for your convenience so you may access your benefits from anywhere, anytime.

How do I replace a lost/stolen membership card?

1) You can print an Online Membership Card (see above for how to print one) to continue accessing all your benefits.

2) If you’d still like a physical Membership Card, you can e-mail memberservices@cpsa.com and we will send you a replacement. Be sure to print your Membership Card while you wait for your replacement card to arrive!

Renewal

How do I renew my CPSA membership?

1. Log in to your CPSA account with your username and password.
2. Go to My Account and click on Update Your Profile.
3. Click on Store located in the grey menu bar at the top right of the page.
4. Select Renewal Membership and select the available Renewal product. 

What does it mean if I am enrolled in Automatic Renewal?

• If you are enrolled in Automatic Renewal your annual membership fee will be charged to your credit card the day after your annual expiry date.  

How do I enroll in Automatic Renewal to save 5% on my annual membership fee?

1. Log in to your CPSA account with your username and password.
2. Go to My Account
3. Click on Sign up for Autorenewal
4. Click Next and select the box authorizing your enrollment, and then click Next.
5. Fill out your updated information, and then click Submit.

How do I update Automatic Renewal Payment Information?

1. Log in to your CPSA account with your username and password.
2. Go to My Account
3. Click on Change Autorenewal details
4. Uncheck the box, then click Submit.
5. Click Next.
6. You will see the box again, check the box authorizing your enrollment, and then click Next.
7. Fill out your updated information,then click Submit.

How do I opt-out of Automatic Renewal?

1. Log in to CPSA account with your username and password.
2. Go to My Account
3. Select Change Autorenewal details
4. Uncheck the box that indicates you are enrolled, then click Submit.

Why am I receiving Renewal Reminder e-mails?

• Renewal Reminder e-mails are sent 90, 60, and 30 days from your renewal date. Once your membership renewal has been processed you will no longer receive the renewal reminder e-mail until your next renewal period.

Will I still receive a reminder notice in the mail?

• A reminder notice will be mailed 60 days before your renewal date. If you have already renewed before the notice issue date, please disregard the reminder. 

When will I get my receipt?

• Once your payment has been processed, a receipt will be sent to the e-mail address you signed up with. If you do not receive the receipt, e-mail memberservices@cpsa.com.

Manage Your Account

How do I update my billing and shipping information?

• To update your billing and shipping information, go to My Account and click on Update your profile.

Can I update my existing password?

1. When you’re logged into your CPSA account, you can update your password anytime, by clicking on Change Your Password and following the instructions. 
2. If you forgot your password and need help resetting it,click here:
   • Enter the email address you used to sign up for your CPSA Membership, and click on “Send Verification Code”.
   • Wait up to two minutes for the verification code email to be delivered. If you’re not seeing it after two minutes, be sure to check your spam folder.
   • Copy the Verification Code from the email sent by “Microsoft on behalf of the CPSA” and enter the code. Click on “Verify Code” and then click “Continue”.
   • Enter the New Password you’d like to use and then confirm before clicking “Continue”.
   • Now that you’ve created a new password, go back to the CPSA website to login. If you are still having difficulty logging in, email memberservices@cpsa.com.

Communication Preferences

How do I get information about upcoming events, webinars, new benefit information and more?

• For all member, updates subscribe to our newsletter on our main page. Scroll down to the bottom of the page, enter your email address, select the consent box and click Sign Up.

Tools

How do I register for a webinar?

• To register for a webinar, go to Calendar and click on Event Details or the webinar title. Click on Register Now which will direct you to the registration form. Enter your information in all of the required fields and click Register to complete your registration. There is an option to add the webinar to your calendar, click on Add to Calendar and select from the calendar options.

I am registered for a webinar but won’t be able to attend. Will the webinar be recorded?

• Yes. All CPSA webinars will be recorded and uploaded to our website in 5 business days following the scheduled webinar event. Once you are logged in to our website, go to Tools and click on Webinars to access the webinar you weren’t able to attend.

I am having difficulty viewing the scheduled webinar. What should I do?

• If you are experiencing issues viewing the live webinar please email memberservices@cpsa.com or call 1 (888) 267-2772

Where can I find sales tools and resources?

• Once you are logged in go to Tools and click on Learning Hub to find all of our podcasts, videos, e-books and more. To find the sales tools and resources you are looking for, either search by keywords or search by competency.

Savings Benefits

How do I book a Hotel?

• Once you are logged in go to Savings and click on Travel from the drop-down menu. We have a Hotel Directory which allows you to search our database of CPSA partnered hotels by Province, City, Hotel Brand or Price Range. Select your Check-In Date and then define your search criteria, by selecting an option from the drop-down menu. Click on Search For My Hotel to generate a list of all hotels corresponding to your search.

Once you have chosen a hotel from the list of results, click on Details. You will then be able to view Availability, Amenities and Reservation Information for your desired hotel.

To make a hotel reservation either by telephone or online, you will need the corporate # which can be found under Reservation Information. If you want to book online, click on Book Now at the bottom of the page. You will be directed to the hotel's website and may need to re-confirm your reservation information. 

I am looking for a hotel in a city that is not available in the hotel directory. What do I do?

• If the city you are looking to stay in does not appear as an available option, from the drop-down menu in the Hotel Directory, click on Other Cities? for a list of our Chainwide partners.

Where can I find Chainwide Discounts?

• Once you are logged in, go to Savings and click on Travel from the drop-down menu. Click on Other Cities? in the Hotel Directory.

What is the corporate #?

• The Corporate # is a unique code provided by each CPSA partnered hotel which is required to secure the CPSA rate when making a hotel reservation. If you do not enter the corporate # when making an online or phone reservation the CPSA rate will not be available.

The corporate # does not seem to work on the hotel's website and I tried calling the hotel to make a reservation but the CPSA rate was not honoured. What should I do?

• If you are having trouble with the corporate # for a particular hotel, please email memberservices@cpsa.com and provide the following information:
  1. Hotel Name and location
  2. Check-In/Out Dates
  3. Corporate #
  4. Room night price is shown/provided

Is there a pdf document I can use offline to find CPSA partnered hotel information?

• Yes, we have a pdf document with all of our benefits information to use offline. Once you have logged in, go to Savings and click on 2019 Member Benefits Guide. or Click here to download

Getting Help

Web Browser Compatibility

• Our website is currently most compatible with Google Chrome. If you are using a different web browser and experiencing difficulties try using Google Chrome. If you do not have Google Chrome on your computer you can download it here: https://www.google.com/chrome/

How do I log an issue I’m experiencing on your website?

• Create a support request case for any member issues you may be experiencing. Once you are logged in go to My Account,click on Support Cases. Click on Create Support Request to create a support case.
• You can also email memberservices@cpsa.com or call 1 (888) 267 – 2772