Course Cancellation Policy

All substitutions, transfers, and cancellations must be submitted in writing to

If you are unable to attend the program, you may name a replacement candidate or transfer to the next session. A written request for a transfer must be submitted at least 14 days before the program start date. Within 14 days of the course, only substitutions will be accepted.

Written requests for transfer from an online program will be accepted up until the end of the first week of the course. After the first week, no transfers or refunds will be issued. 

If substitution/transfer requests are received less than 30 days prior to a course, you will incur an administration fee of $150.

A credit on file will be kept for 1 year from the original transfer date and must be applied to another CPSA sales training program. A maximum of 2 transfers will be accepted.

We will provide a partial refund less an administration fee of $150 for written cancellation requests received more than 30 days prior to the course start date.

Non-attendance or withdrawal on or after the program start date will incur a full program fee.
CPSA reserves the right to cancel a course prior to the start date or delay the start date due to low enrollment, instructor availability or other uncontrollable circumstances. Enrollment will be limited to ensure ample opportunity for full participation of registrants.

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