I’m a daughter, sister, wife, mother, friend and colleague – enduring relationships all. I’d submit there are some rules for building enduring connections in all phases of our lives including long-term client relationships. Those rules fall into two groups: respect and passion.
Research shows that a key indicator of a marriage in trouble is eye-rolling by one partner about a comment by the other. Disrespect embodied. Respect begins at the outset of our relationships with our clients and must never flag. What comprises respect?
Why don’t we talk more about passion at work? Isn’t it the essence of client service and of building an enduring relationship—with anyone?
Respect and passion—pillars of enduring relationships in our personal lives and most certainly in our professional lives. While we and our clients are trying to earn a buck, let’s remember what’s really important in our world of professional services.