CPSA MEMBER CODE OF ETHICS

The CPSA Member Code of Ethics is the set of principles and standards that a Member agrees to adhere to with customers, organizations, competitors, communities and colleagues.

The CPSA Member commits to uphold these standards always: As a CPSA Member I will:

1. Maintain honesty and integrity in all relationships with customers, prospective customers, and colleagues and continually work to earn their trust and respect.
2. Accurately represent my products or services to the best of my ability in a manner that places my customer or prospective customer and my company in a position that benefits both.
3. Respect and protect the proprietary and confidential information entrusted to me by my company and my customers and not engage in activities that may conflict with the best interest of my customers or my company.
4. Continually upgrade my knowledge of my products/ services, skills and my industry.
5. Use the time and resources available to me only for legitimate business purposes.I will only participate in activities that are ethical and legal, and when in doubt, I will seek counsel.
6. Respect my competitors and their products and services by representing them in a manner which is honest, truthful and based on accurate information that has been substantiated.
7. Endeavour to engage in business and selling practices which contribute to a positive relationship with the community.
8. Assist and counsel my fellow sales professionals where possible in the performance of their duties.
9. Treat fellow members with special consideration, be a part of the sales community, collaborate for coaching, guidance and information.
10. Abide by and encourage others to adhere to this Member Code of Ethics.

As a CPSA Member, I understand that the reputation and professionalism of all salespeople depends on me as well as others engaged in the sales profession, and I will adhere to these standards to strengthen the reputation and integrity for which we all strive.I understand that failure to consistently act according to this Member Code of Ethics may result in the loss of my CPSA membership and its associated benefits.

CPSA MEMBER TERMS AND CONDITIONS

CANADIAN PROFESSIONAL SALES ASSOCIATION

Membership Terms and Conditions

1. Application. These terms and conditions (these “Terms”) apply to members of the Canadian Professional Sales Association (“CPSA”) and to persons applying for membership in CPSA. By applying for and maintaining membership in CPSA, you agree to these Terms. These Terms are separate from and in addition to other terms of sale and terms of use that apply to particular CPSA products and services.
2. Modification of Terms CPSA reserves the right to change or modify these Terms at its sole discretion at any time. These Terms, as modified from time to time, will be available on CPSA’s website.
3. Subject to By-Laws. All terms and conditions of membership are subject to the by-laws of CPSA, as the by-laws may be amended from time to time. In the event of any inconsistency between any term contained herein and any by-law of CPSA, the by-laws shall prevail.
4. Eligibility. In order to be eligible for membership, an individual must be at least 16 years of age and a legal resident of Canada, and must have either (a) paid the applicable membership fee to CPSA or (b) have enrolled in a professional development course offered by CPSA.
5. Application for Membership.
   
   (a) Individuals meeting the qualifications for membership may apply for membership by completing CPSA’s online application form or by contacting CPSA’s Member Services.
   
   (b) Corporations may apply for membership on behalf of any officer, director or employee of the corporation. All such individual officers, directors or employees of the corporation must meet the eligibility requirements for membership in CPSA and must abide by these Terms. All such individual officers, directors or employees will be admitted as members upon payment of applicable fees and acceptance by CPSA of their application, and must acknowledge their agreement to these Terms as well as other applicable policies of CPSA.
6. Term of Membership. The term of membership is one year, beginning on the date on which membership is accepted or renewed and expiring on the next anniversary date.
7. Renewal of Membership. Members who continue to be eligible for membership may renew their membership annually. Members may opt to have their membership renewed automatically by so indicating when applying for membership or by contacting CPSA Member Services at (toll free) 1-888-267-2772 or memberservices@cpsa.com.
8. Membership Fees.
   
   (a) Initial and annual membership fees are set by the Board of CPSA and posted on the CPSA website. The Board reserves the right to change these fees at any time in its sole discretion.
   
   (b) All new applicants for membership must pay their membership fees prior to admission to membership.
   
   (c) Unless otherwise permitted by the Board or its delegate, all members must pay their annual fees prior to the expiry of their membership in order to renew their membership.
   
   (d) Unless otherwise provided by applicable law, membership fees are not refundable, in whole or in part, under any circumstances.
   
   (e) CPSA reserves the right to suspend any privileges of membership from any member with overdue fees payable to CPSA. This includes the right to withhold official transcripts, certificates, or professional designations of such members.
9. Payment Terms.
   
   (a) To apply for or renew membership in CPSA, you must have a current valid accepted payment method as indicated during sign-up (the 'Payment Method').
   
   (b) Your credit card or other payment information, billing address, and such other information as is required to complete each payment transaction will be collected by CPSA through its third party payment processing service. You authorize CPSA to charge the applicable card for the fees payable, and you represent and warrant that you are the cardholder or authorized user of the applicable card and are authorized to make the current and any recurring or future transactions on the card. For more information on CPSA’s handling of personal information, please see CPSA’s Privacy Policy
   
   (c) All applicable taxes are calculated based on the billing information you provide to CPSA at the time of purchase.
   
   (d) All listed prices are in Canadian Dollars. CPSA does not support all payment methods, currencies or locations for payment.
   
   
   
10. Contact Information. Members are required during the application process to provide current contact information for the purposes of receiving notices of meetings of members. Members are required to update CPSA in the event their contact information changes. All personal information will be handled in accordance with CPSA’s Privacy Policy
11. Cancellation of membership. In order to cancel a membership, members must contact CPSA Member Services by calling (toll free) 1-888-267-2772 or by email to memberservices@cpsa.com.
12. Code of Ethics. Each member of CPSA shall adhere at all times to the Code of Ethics [link] established by CPSA
13. Limitation of Liability. Except where prohibited by law, in no event will CPSA or its subsidiaries, affiliates, or vendors, or any of their respective officers, directors, agents, employees, or assignees be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages or for any failure to realize expected savings, any loss of revenues, profits, or goodwill, data or other intangible loss, or any other commercial or economic loss arising from an individual’s membership in CPSA, even if CPSA or its authorized representative has been notified orally or in writing of the possibility of such damage.
14. Suspension and Termination of Membership.
    
    (a) The Board of CPSA has the right to suspend or terminate the membership of any member in accordance with the by-laws of CPSA. Membership may be suspended or terminated for (i) violating any provision of the articles, bylaws or policies of CPSA, including these Terms, (ii) carrying out conduct that is or may be detrimental to CPSA, (iii) for any other reason that the Board in its sole discretion considers reasonable, having regard to the purpose of CPSA. A suspension of membership may be for such period of time as the Board deems appropriate having regard to the conduct of the member.
    
    (b) For greater certainty, conduct justifying a suspension or termination of membership includes the following:
    
    (i) failure to pay any membership fees when due;
    
    (ii) failure to adhere to the CPSA Member Code of Ethics;
    
    (iii) misuse of CPSA assets or intellectual property, including any course materials;
    
    and
    
    (iv) making disparaging comments about CPSA, it directors, officers, employees or fellow members to CPSA stakeholders.
    
    (c) Before imposing any suspension or termination of membership of a member, management of CPSA will give at least twenty (20) days’ notice to that member, which shall include the reasons for the proposed suspension or termination. The member may, prior to date on which the suspension or termination is proposed in the notice to take effect, make written submissions to the Board or its designate in response to the notice. The Board will consider any such submission in making its final decision. The decision of the Board is final and binding on the member, without further right of appeal.
    
    (d) In the event of suspension of membership, a member will lose access to all benefits of membership during the term of the suspension, including all discount codes. A member whose membership has been terminated will lose access to all such benefits of membership permanently.
    
    (e) A member that has been suspended or terminated remains liable for all fees owing to CPSA at the time of the suspension or termination. There will be no refund of any fees previously paid upon suspension or termination of membership.
15. Miscellaneous.
    
    (a) These Terms shall be governed by, construed and enforced in accordance with the laws of the Province of Ontario. You agree that any legal action in connection with any matters related to your membership in CPSA will be subject only to the jurisdiction of the provincial and federal courts located in Ontario.
    
    (b) No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default.
    
    (c) The section titles herein are displayed for convenience only and have no legal effect.
    
    (d) CPSA will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations that is caused by event(s) outside of CPSA’s reasonable control (force majeure event).

Last updated: October 23, 2018

PRIVACY POLICY

I. General

This Privacy Policy outlines how the Canadian Professional Sales Association (“CPSA”, “we”, “us” or “our”) manages the personal information we receive about you. When you use any of our websites, including www.cpsa.com (collectively, the “Website”), become a member, sign up or purchase our products, courses or services, or contact us about a question or concern, we may collect information, including personal information you provide to us (like your name, address and email address), information relevant to processing your transactions (like your credit card information), and information collected automatically via the Website (like cookies). We use such information to process your orders, to offer the services of the Website, and to enhance users’ experiences on the Website.

By accessing or using the Website, you consent to the terms of this Privacy Policy. If you do not consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy, do not use the Website or provide us with any personal information.

II. Information We Collect

a. Information You Provide

We collect certain personal information you provide to us (such as your name, address, telephone number or e-mail address) at the time you sign up to become a member. When you complete a transaction on our Website, we or our third party service providers may also collect your credit card information. Personal information is information that identifies or could reasonably be associated with you. You can choose not to provide us with such personal information although this may affect your ability to complete transactions, to receive communications from us or use our Website.

When you make purchases through the Website, we process your payments through a third-party payment processor. In these instances the third-party may collect certain financial information from you to process a payment on our behalf, including your name, email address, address and other billing information in which case the use and storage of your financial information is governed by the third-party’s terms, conditions and privacy policies.

b. Learner Information

When you register for one of our courses or take our exams, your instructors will have access to some of your personal information in order to communicate with you, facilitate your participation in the course or program, and to monitor and assess performance. Our instructors are independent contractors, and are contractually obligated to use your personal information only for purposes connected with their role in teaching with the CPSA.

We record your performance in our courses and exams, and you may access and review your results at any time. With your consent, we may share your performance information with your employer or other parties as directed by you.

c. Automated Information Collection

We receive and store certain types of information when you interact with our Website and CPSA learning portals. This may include information such as the type of Internet browser or computer operating system you are using, unique device identifiers for advertising (such as Google Advertiser ID or IDFA), geographic position, and usage data such as how long you spend on a particular page or what parts of the page you interact with, or which partner offers you engage with.

We and our third party service providers use this information for operational and maintenance purposes, and to optimize our Website and to improve the services we provide. In addition, when you view the Website, we may store some information on your computer in the form of a 'cookie' or similar file. Cookies are small pieces of data which are stored on your computer to allow your Internet browser to remember something about a website, and identifies you to us when you visit our Website. At your option, you may turn off our cookies using the applicable features contained in your Internet browser; however, doing so may prevent you from accessing all or part of the Website.

d. Email Subscription

Where applicable, we will seek your express consent to contact you, including by way of commercial electronic emails. This consent is sought by the CPSA and you can contact us at the email address or mailing address below. You may opt-out from such email communications at any time by clicking on the “unsubscribe” link in the footer of the email. Please be aware that, even if you have opted out of receiving marketing communications from us, we may still contact you for purposes such as providing member updates and facilitating your past or current course participation, or as may be required by law.

III. How We Use and Disclose Your Information

We may use the information we collect to process a transaction or respond to your inquiry, to help us better understand your needs or how we may improve the services that we offer you, to contact you, and otherwise in accordance with applicable law.

Your information may be shared with our agents, independent contractors or third-party service providers in connection with services that these individuals or entities perform for us. Our successors and assigns may collect and use your information for substantially similar purposes as described in this Privacy Policy. Except as set out in this Privacy Policy, we do not sell, trade, or otherwise transfer your personal information to outside parties. We may, however, disclose your personal information in the following limited circumstances:

• As necessary to our service providers that help us with our business operations;
• Upon request, we may share your performance in our courses and exams with your employer or potential employer;
• If necessary to protect the safety or security of users of the Website, to detect and prevent fraud or abusive behaviour, or when otherwise required or permitted by law;
• In the event that we sell, transfer or otherwise dispose of the business to an affiliate, successor, assign or other third party entity; or
• With your consent.

Otherwise, we will not disclose your personal information to others without your consent.

IV. Security

We take our commitment to keep your data secure seriously and will take reasonable precautions to protect your personal information from access, loss, misuse or alteration. Agents, contractors or third party service providers of CPSA who have access to your personal information in connection with providing services to us are required to keep the information confidential and must use the information in accordance with this Privacy Policy. We keep your personal information only for as long as it is required and we destroy, delete or convert such information into an anonymous form when it is no longer required. Legal requirements, however, may require us to retain some or all of the personal information we hold for a period of time that is longer than that for which we might otherwise hold.

V. Children

We do not offer the Website to anyone under the age of majority in their jurisdiction of residence and do not knowingly collect personal information from children under 13. No one under age 13 may provide any information to or on the Website. If you are under 13, do not use or provide any personal information on or through the Website, register on the Website, or use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, email address or any screen name or user name you may use.

VI. External Links

Our Website may contain links to external websites. This Privacy Policy only applies to personal information that we collect and use on or through the Website. We are not responsible or liable for the content or activities of any linked websites, or for the privacy practices of third parties, nor do we endorse them. We strongly recommend that you review a third party’s privacy policy before disclosing any personal information to the third party. Nonetheless, we seek to protect the integrity of our Website and welcome any feedback you may have about third party websites that are linked through our Website.

VII. Questions or Concerns

We endeavor to ensure that any personal information provided to us is kept accurate, current and complete for the purposes for which the information is used. If you have questions or concerns about the data we maintain about you, or this Privacy Policy, or if you want us to edit or delete the information we maintain about you, please contact us at: askprivacyofficer@cpsa.com. Or, you may write to us at:

Privacy
Canadian Professional Sales Association
2 Bloor Street East, Suite 1920
P.O. Box 116
Toronto, Ontario M4W 1A8

VIII. Amendments

We reserve the right to change this Privacy Policy, and any of our policies and procedures concerning our practices for managing personal information, at any time and without prior notice, subject to applicable law. If we have modified or amended this Privacy Policy, we will post the most current version on our Website and note at the top of this Privacy Policy the date on which this Privacy Policy was last updated. Any changes that are made to this Privacy Policy will apply to both any personal information that we hold prior to the effective date of the amended Privacy Policy and any personal information that we collect on or after such effective date.

Last Updated : 24th August 2018